Here in Pasaraya Store, we believe that your product deserves a great home. Thus why, we offer free returns on products that are deemed unfit with towards your preferences. With our returning policy as follows:

How do I exchange/return an item I purchased?

Returning items to us is simple and easy.

1. Fill out exchange /return form on “My Account > Order History”

You have 4 days from when you received your merchandise to request for an exchange or return (Applicable for Indonesian orders) and maximum of 14 days for international orders. Please login, go to “My Account” page, access the "Orders History" section of your account, select the order from which you wants to return an item, and select the product(s) that you wishes to return by checking the box next to its name(s).
(optional) Add an explanation, in order for the shop team to better understand why the you wants to return this product.

Langkah 1.

Langkah 2.

Langkah 3.

*Applicable for purchases henceforth 2 August 2017

2. Receive “Return Approval” email

Within maximum of 2 working days, our Pasaraya Store Care team will send you an approval email for your return request.

3. Send product to us

Upon receipt of Return Approval email, you have 4 working days to send your product to Pasaraya Store HQ in its original condition and packaging. Here's the address:

Pasaraya Store Office:

Gedung A Pasaraya Grande Melawai, Lantai UG

Jln. Iskandarsyah II No.2, Jakarta Selatan,


4. Receive your exchange

Once we receive the merchandise, we will perform an inspection. If your product passes the return check, you will receive a confirmation email. We will exchange your product accordingly within 5 working days.

Other General Return Policy 

What is Pasaraya Store's exchange/return/refund policy? 

Currently Pasaraya Store does not accept refund on goods sold. However, goods are able to be returned and exchanged by “Store Credit” or other products with equivalent values. 


The general terms & conditions for exchanging/returning goods are as follows:

  1. Goods can be returned within 4 days (Business & weekends) effective since it is received by the buyer (For goods shipped to Indonesian region). While goods shipped internationally could be returned 10 to 14 days effective since merchandise is received.
  2. Merchandise must be returned unworn/unused, in the state you received them.
  3. Merchandise must be returned in the original packaging with labels attached.
  4. Shipping cost for returning goods on the grounds of preference (Color, size, etc) are levied/charged to the buyer. While shipping cost for defect products will be fully reimbursed by Pasaraya Store.


*) If merchandise is found defective or faulty during receipt, please notify us within 2 days (By email to subject: Defect Orders) and it can be replaced with no charge and full reimbursement of your shipping cost. 


*) Wine and other bottled product that is deemed defective can only be returned if the bottle is in a good condition, still holds 90% of the content, and within 3 days after the bottle’s opened. ​ Some items cannot be returned due to sale program, special agreements with merchants or sanitary reasons. 


*) In general, all merchandise can be exchanged or returned. Exception applied for: wine and other bottled products, cosmetics, intimates and jewelry, pre-order items, and other items as stated in product page.